The Unique Career and Unchanged Original Heart of Dong Qing, Sales Champion of Shandong Kaitai

Stay true to the original aspiration and deliver quality services

- Dong Qing, E-commerce Sales Champion of Shandong Kaitai

Keep the original aspiration for sixteen years on end

If someone had told Dong Qing sixteen years ago that she would grow into a sales manager of a leading enterprise in the industry, claim the top sales award, and fulfill her dreams of buying a car and a house, starting a family and building a career, she would never have believed it.

Back then, she had just graduated with a stomatology major and knew nothing about sales. The only precious asset her parents passed down to her was four virtues: diligence and sincerity.

Life often unfolds in unexpected ways. On November 29, 2010, she stepped into Shandong Kaitai, marking the gentle beginning of a journey filled with growth, trust and perseverance.

Polish genuine service skills with an original aspiration

Graduated from stomatology, she was supposed to work in a hospital, use medical instruments and become a doctor safeguarding people's oral health. However, Dong Qing took a completely different path. Instead of wearing a white coat, she chose to be a salesperson.

Dong Qing who just joined Kaitai

When Dong Qing first joined Kaitai, she knew nothing about sales. The only principle guiding her was what her parents had repeatedly told her: be diligent and down-to-earth.

She arrived early every day to fetch water, took the initiative to clean up, and greeted others warmly. Such simple diligence and enthusiasm helped her break the ice and gain recognition little by little.

From these trivial daily matters, Dong Qing gradually realized that sales is never persuasion through glib talk, but sincere communication between hearts. A patient and sincere phone call can convey reliability and trust even across thousands of miles.

Communicate equipment details with customers over the phone

During her sixteen years at Kaitai, Dong Qing gained rich experience in various positions. She spent four years in online promotion, four years selling shot blasting equipment, three years in the channel department and five years selling abrasives.

Her working experience spanning multiple industrial segments helped her break away from the narrow mindset focused solely on single-product sales. She learned to view issues from the overall perspective of the entire shot blasting production process and consider clients' needs in all aspects.

Drawing on her extensive cross-post experience, she can offer comprehensive one-stop service solutions tailored to actual production demands. She gives professional advice on the selection and matching of shot blasting machines, precise proportioning of abrasives, as well as detailed challenges concerning energy consumption, environmental protection and quality improvement in production, instead of merely acting as a product seller.

Dong Qing firmly believes that the essence of sales lies in quality service rather than product sales. Only by persistent dedication and perfecting every service detail can one earn sincere and long-term trust from clients.

A six-year relay of trust

This dedication and professionalism have earned Dong Qing recognition and long-term trust from numerous clients.

 Her cooperation experience with a motorcycle parts client in Jiangsu serves as a perfect example, fully illustrating her understanding that sales is essentially service.

Visit customers on-site

In 2020, first contact: Do not rush to close deals, act as a "stethoscope" first

The client first inquired about shot blasting machine equipment through online channels. At that time, they were plagued by substandard product appearance quality and low production efficiency. They had contacted numerous manufacturers and tried various solutions, yet failed to achieve satisfactory upgrading results, leaving their team stuck in a dilemma.

After receiving the inquiry, Dong Qing did not rush to promote products. Instead, she fully empathized with the client's anxious situation. She patiently listened as they repeatedly talked about production difficulties, and carefully recorded accessory specifications, production capacity requirements, quality standards and details of previous failed rectifications. She conducted in-depth communication via phone and WeChat for several consecutive days, gradually sorted out the core crux of the problems and fully figured out the client's actual demands.

Often lead customers from various regions to inspect equipment on site

On-site inspection: Let customers witness Kai Tai's true strength firsthand

To dispel the customer's concerns arising from previous failed collaborations, Dong Qing invited the client to visit Kaitai in person. She showed the client around every site, ranging from production workshops and finished product exhibition halls to quality inspection centers and abrasive laboratories.

Having witnessed with their own eyes the manufacturing process of the shot blasting machine, the testing procedures for abrasives, and the full-spectrum after-sales operation and maintenance services, the customer finally felt relieved, remarking, "You are indeed different from those previous suppliers."

Collaborate with technical engineers to tackle customers' production difficulties

Overcoming Difficulties: Team Up to Tackle Challenges and Resolve Environmental Issues Simultaneously

After official engagement, Dong Qing teamed up with experienced colleagues from East China to tailor a new disposal solution for the client. This thoroughly fixed the environmental rectification issues of old equipment and helped the client pass the environmental assessment smoothly.

Upon the implementation of the new solution, the surface finish of products improved remarkably, and the defective rate dropped sharply.

From attentive listening and accurate problem diagnosis in the early stage, on-site inspections and dispelling clients' concerns, to comprehensive breakthroughs in technical, environmental and quality hurdles later on, Dong Qing and her team always prioritize clients' urgent and tough problems. They eliminate all clients' worries with practical solutions and thoughtful whole-process services.

Attend the exhibition

This profound trust has turned into long-term partnership. In 2022, the client expanded production and added shot blasting machines. Without hesitation, they contacted Dong Qing immediately to finalize the cooperation. In 2026, the client upgraded the production line again and still firmly chose Kaitai to continue this cooperative bond.

There are numerous long-term clients who have kept placing repeated orders and stayed committed since their first cooperation. They started with initial inquiries out of unfamiliarity, then tried cooperation based on trust, and eventually became loyal long-term partners. Every solid cooperative relationship is built on putting clients first, solving practical problems with professionalism and maintaining connections with sincerity.

Uphold the original aspiration together, every family lives in perfect harmony

Sixteen years ago, Dong Qing was just a rural youth confused about the future. Sixteen years later, she has gained a far more fulfilling life than expected at Kaitai.

Introduce abrasive products to visiting customers

She met her lifelong partner and built a happy small family.

She was allocated a welfare apartment by the company, gaining her own peaceful shelter.

Supported and empowered by the company platform, she bought a car and a house through her own efforts, fulfilling dreams that once seemed unattainable.

She grew from an ordinary employee into an outstanding league member, excellent cadre and sales champion, and also obtained the Level 2 E-commerce Specialist Certificate.

She said, "I built my warm family and laid my career foundation at Kaitai." Kaitai has long been an indispensable harbor in Dong Qing's life, a fertile land for growth and a stage to pursue dreams.

No Tricks, Only Sincerity — Dong Qing's Service Philosophy

Over her sixteen-year sales career, Dong Qing never thinks she possesses any special secrets. If she has to sum up her experience, she shares three down-to-earth philosophies.

Diligence is the slowest yet fastest approach. Arrive a little earlier and work a little harder than others. Good fortune always lies in these small efforts.

Sincerity is the shortest path to connection. Never try to manipulate clients, but genuinely care about their production issues and difficulties.

Professional competence serves as the strongest backing. Experience accumulated across different positions and product lines is never a burden, but solid strength to deliver one-stop solutions for clients.

Her career shift from stomatology to sales at Kaitai seems unconventional, from pursuing a dream of medical service to engaging in customer service. Yet sixteen years of dedication has proven that life's direction hinges on inner aspiration rather than matching one's academic major.

Though her career path took an unexpected turn, her original aspiration has never wavered. She keeps carrying the diligence and sincerity rooted in her heart, devoting herself fully to sales work. She repays every trust with thoughtful service, growing and striving side by side with Kaitai.